Shipping & Delivery
Shipping & Delivery
We want you to receive your lashes as quickly and safely as possible. Please read our shipping and delivery guidelines before placing your order.
📦 Order Processing
- All orders should be processed within 7 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive a confirmation email once your order is shipped, along with a tracking number if available.
🌍 Shipping Times & Rates
We currently ship to Hong Kong & International.
| Region | Estimated Delivery Time | Shipping Rate |
|---|---|---|
| Hong Kong | 2–5 business days | HKD$58 (Free shipping for orders above HKD$120) |
| International | 7–21 business days | USD$16 (Free shipping for orders above $65) |
Delivery times are estimates only and may vary based on customs, location, and external carrier delays.
❗ Customs & Import Duties
For international orders, customers are responsible for any customs fees, import taxes, or duties charged by your country. We are not liable for these additional costs or delays caused by customs processing.
📬 Lost or Delayed Packages
- If your package hasn’t arrived after the estimated timeframe, please contact us at info@instantglam.co with your order number.
- We’ll work with the courier to investigate the issue.
- Please note we are not responsible for lost items due to incorrect shipping addresses provided by the customer.
💌 Need Help?
If you have any questions about your order or shipping status, feel free to contact us at:
info@instantglam.co
We’re here to help!